Version of 1 October 2026. Previous versions remain available on this page.
This English version is provided for convenience. In case of discrepancy, the French version prevails.
1. Purpose and scope#
These terms of sale (the “Terms of Sale”) govern the subscription to and performance of the paid plans of the node.this service (the “Service”), offered online by TYO DATA (the “Provider”), whose details are given in the legal notice.
They apply to the Pro and Team plans described in the price list. The free plan is not sold and is governed only by the terms of use (the “Terms of Use”). An on-premise installation, or any negotiated offer, is covered by a separate contract that prevails over the Terms of Sale.
Contract documents. The contract between the Provider and the customer (the “Customer”) consists of, in decreasing order of precedence: the accepted order form or quote, the Terms of Sale, then the Terms of Use.
2. Business customers only#
Paid plans are reserved for professionals: companies, associations, public bodies, research institutions and self-employed people acting in the course of their business. The Customer provides its company registration number (SIREN) or its EU VAT number when subscribing.
The provisions of the French Consumer Code, including the right of withdrawal, do not apply.
3. Subscription#
The Customer subscribes on quote, by writing to contact@tyo-data.fr. The subscription is formed when the Customer accepts the quote or order form, by signature, including electronic signature, or by email.
Subscribing constitutes acceptance of the Terms of Sale.
The subscribed plan is applied to the space designated by the Customer: its personal space for Pro, a team space for Team. It is activated upon acceptance, without waiting for payment.
4. Plans, seats and readers#
The content of each plan (storage, concurrent runs, sharing, readers, seats) is described in the price list in force on the date of subscription.
Reader. A person allowed to view, without modifying, the projects shared by the Customer. A reader is counted once, however many projects they view. The Pro and Team plans include a number of readers, which the Customer can increase in batches.
Seat (Team plan). A person allowed to modify the projects of a team space, whether a member of it or invited to a single project. The Team plan includes the number of seats stated in the price list, and the Customer can acquire more. In the Pro and free plans, the space can be modified only by its holder.
Seats and readers are named: each corresponds to one person with their own account, and cannot be shared between several people. The Customer can reassign them freely, by removing one person and adding another.
The Service refuses any operation that would exceed the plan’s limits. No overage can therefore be invoiced.
The plan’s limits are those in force on the subscription date and are guaranteed for the current subscription period. Any reduction of a limit is notified to the Customer by email at least 30 days before the renewal to which it applies; a Customer who refuses it may terminate under the conditions set out in section 5 for a price change. An increase of a limit may take effect at any time.
5. Prices#
Prices are set out in the price list. They are stated excluding taxes; VAT and any other applicable tax are borne by the Customer.
The applicable price is the one in force on the date of subscription. It is guaranteed for the current subscription period. Any price change is notified to the Customer by email at least 30 days before the renewal it applies to. A Customer who refuses it may terminate before that renewal, without the 30-day notice period of section 8 being enforceable against it.
6. Invoicing and payment#
Period. The subscription is annual.
Invoicing. The price is invoiced at the start of the period (in advance), on subscription and then at each renewal.
Payment. Invoices are payable by bank transfer, within 30 days of their issue date.
No discount is granted for early payment.
Late payment. Any amount unpaid on the due date bears interest, automatically and without prior formality, at the rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points. A fixed recovery fee of €40 is also due, without prejudice to further compensation on proof.
7. Suspension#
The Provider may suspend the paid plan in case of late payment: immediately for an invoice unpaid on its due date. It may also suspend or restrict access to the Service in case of non-compliant or abusive use, security risk, legal obligation or request from an authority, or breach by the Customer of the Terms of Sale or the Terms of Use.
Where possible, the Provider informs the Customer before or during the suspension, and restores the plan as soon as the reason has ceased. During a suspension attributable to the Customer, amounts remain due.
Suspending the plan deletes no data. The space reverts to the free plan, with the effects described in section 9.
8. Term, renewal and termination#
Term. The subscription runs for 12 months from subscription. It is tacitly renewed for successive periods of the same length.
Termination by the Customer. The Customer may stop the renewal by email sent at least 30 days before the renewal date. The current period remains due and is not refunded.
Termination for breach. Either party may terminate in case of a breach by the other of an essential obligation that is not remedied within 30 days of formal notice sent by registered letter with acknowledgement of receipt. In case of termination attributable to the Customer, amounts due for the current period become immediately payable.
Termination by the Provider. The Provider may discontinue the Service or a plan with 60 days’ notice, refunding pro rata the amounts paid in advance for the unexpired period.
9. End of the paid plan#
At the end of the term without renewal, on termination or on suspension, the space reverts to the free plan. No data is deleted as a result of this change.
The Customer is informed that the free plan applies its own limits from the moment of the change:
- the free plan is a trial (Terms of Use, section 4): a space whose trial has ended is frozen from the change, without a new trial. Its projects remain viewable and exportable, but it no longer allows importing data or performing new computation;
- a space holding more data than the free plan allows remains viewable and exportable, but no longer allows importing data or starting runs until it has been brought back under that limit;
- only one run can be executed at a time;
- existing members, readers and shares are kept, but no new ones can be added beyond the free plan’s limits;
- API keys stop working, and automatic runs and the notices that follow them are no longer sent. Their settings are kept and resume if the plan is restored;
- for a space that was on the Team plan, the access log is no longer available and no one can be invited to edit any more.
A space that has reverted to free is subject to the inactivity rule of the Terms of Use (section 11).
Reversibility. At any time, and in particular before the end of the plan, the Customer can export each of its projects from the interface, in open and documented formats (Parquet for tables, JSON for flows, dictionaries and the theme), and re-import them into node.this. Export is done project by project and includes neither the run history nor the sharing settings. No extraction assistance is included.
Return or deletion, at the Customer’s choice. At the end of the paid plan, the Customer decides what happens to its data. It can:
- retrieve it, through the export described above;
- delete it, either itself from the interface, by deleting its projects or its account (Terms of Use, section 11), or by requesting it by email at rgpd@tyo-data.fr, from the address of the account concerned. In the latter case, the Provider carries out the deletion within 30 days and, on request, gives the Customer a certificate of deletion;
- keep it in the space that has reverted to free.
Two separate periods apply. Deleted data also disappears from backups no later than 30 days after its deletion. Data that is kept, if no choice is expressed, stays in the free space; if no member of that space signs in for 12 months, the space may be deleted, after an email warning sent at least 30 days beforehand (Terms of Use, section 11).
10. Support#
The Pro and Team plans include email support at contact@tyo-data.fr, Monday to Friday, 9 am to 6 pm (Paris time), excluding public holidays.
The Provider endeavours to reply within 2 business days. This is an indicative target, not a commitment: exceeding it gives no right to a refund, penalty or termination. Replying means taking charge of the request, not resolving it. Support includes no training, custom development or work on the Customer’s data.
The free plan includes no support.
11. Availability and maintenance#
The Service is provided as is, with no numerical availability commitment. It is hosted by Scaleway in France, whose own commitments are not taken on by the Provider.
Planned maintenance is announced at least 48 hours in advance. Updates to the Service are deployed without any action from the Customer.
In particular, the Provider does not warrant that the Service is error-free, uninterrupted or fit for a particular purpose.
12. Data#
The Customer remains the owner of its data. It is solely responsible for its lawfulness, the configuration of its processing and the interpretation of results. The Provider uses this data only to provide the Service. It does, however, measure the use of the Service from the history of runs, without ever reading their content, as set out in the privacy policy.
Retention, backup and export of data, and the operation of the AI assistant, are described in the Terms of Use (sections 6 and 7). The Provider does not undertake to restore the Customer’s data.
For personal data contained in projects, the Provider acts as the Customer’s processor. A data processing agreement (DPA) is provided on request. The processing of account data is described in the privacy policy.
Objection to a sub-processor. If the Customer objects to a new sub-processor under the conditions of the Terms of Use (section 6) and no solution is found, it may terminate without charge before that sub-processor starts; the Provider then refunds, pro rata, the sums paid in advance for the unexpired period. The audit conditions are those of the Terms of Use (section 6).
13. Liability#
To the extent permitted by law, the Provider is not liable for indirect, immaterial or consequential damage, including loss of revenue, profit, opportunity or customers, damage to reputation, loss or alteration of data (except fault attributable to the Provider in respect of the security measures expressly provided for), replacement costs or business interruption.
The Provider’s total liability, for all causes combined, is capped at the amount actually paid by the Customer for the Service during the 12 months preceding the event giving rise to liability.
The Provider cannot be held liable for the Customer’s data, its accuracy or lawfulness, the processing decided or configured by the Customer, AI assistant proposals approved by the Customer, third-party systems, or interruptions attributable to third-party providers.
These limitations do not apply in case of bodily injury, gross negligence or wilful misconduct, nor where the law prohibits limiting liability.
Customer’s indemnity. The Customer indemnifies the Provider against any claim or action by a third party, in particular a person whose data appears in its projects or an authority, based on the data it imports, the lawfulness of that data, or a use of the Service contrary to the Terms of Sale or the Terms of Use by the Customer or by the persons to whom it has given access. It bears the reasonable defence costs, compensation and damages awarded that result from it, provided that the Provider informs it promptly of the claim, lets it conduct the defence if it so requests, and cooperates with it. This indemnity does not apply where the claim results from a fault attributable to the Provider in respect of the security measures expressly provided for.
14. Intellectual property#
The Service, the node.this software, its documentation and its trademarks remain the exclusive property of the Provider. The subscription grants the Customer a non-exclusive, non-transferable right of use for the term of the subscription and within the limits of the plan.
The Provider indemnifies the Customer against any action by a third party alleging that the Service, used in accordance with the Terms of Sale, infringes an intellectual property right in France, provided that the Customer notifies it promptly, lets the Provider conduct the defence and cooperates with it.
15. Confidentiality#
Each party keeps confidential the non-public information obtained from the other under the contract, including prices, security measures and know-how, for its term and 5 years after it ends. Information that is public, already known, lawfully received from a third party, independently developed, or whose disclosure is required by law is not confidential.
16. Customer references#
Unless the Customer objects in writing, the Provider may cite its name and logo as a customer reference, without disclosing confidential information.
17. Force majeure#
Neither party is liable for a failure caused by a force majeure event within the meaning of article 1218 of the French Civil Code. The obligation to pay amounts due is not suspended.
18. Changes to the Terms of Sale#
The Provider may change the Terms of Sale. Any change is notified to the Customer by email at least 30 days before it comes into force. A Customer who refuses it may terminate without charge before that date; otherwise the new Terms of Sale apply from the announced date. A change required by law or by an authority may apply without this notice period.
19. General provisions#
Evidence. Electronic exchanges, emails and the Provider’s technical logs constitute proof between the parties, unless proven otherwise.
Assignment. The Customer may not assign the contract without the Provider’s written consent.
Severability. The invalidity of one clause does not affect the others.
No waiver. Failing to invoke a breach does not waive the right to invoke it later.
Time limit for claims. Any action arising from the contract, whichever party brings it, is time-barred after one year from the day that party knew or ought to have known the facts enabling it to bring the action (article 2254 of the French Civil Code).
20. Governing law, jurisdiction and language#
The Terms of Sale are governed by French law. In case of dispute, the parties seek an amicable solution; failing that, jurisdiction is given to the courts within the jurisdiction of the Paris Court of Appeal.
The Terms of Sale are written in French and translated into English. In case of discrepancy, the French version prevails.